Location: New York, New York
Job Type: Contract
Compensation Range $68 - 73 per hour
Our client, a global leader in healthcare, is looking for a skilled and motivated Service Designer to join their team!
As a Service Designer, you will play a crucial role in shaping the employee experience through innovative service design solutions. You will collaborate with cross-functional teams to map out employee journeys, identify pain points, and design seamless experiences that enhance engagement and satisfaction.
Responsibilities:
- Map out the end-to-end employee journey, identifying key touchpoints and opportunities for improvement.
- Design services and solutions that address identified pain points and enhance the overall employee experience.
- Collaborate with researchers, UX/UI designers, HR specialists, and other stakeholders to ensure holistic and user-centered design solutions.
- Prototype and test design solutions with employees, gathering feedback to iterate and refine offerings.
- Facilitate Design Thinking Workshops to gather insights, collaborate and align with multi-disciplinary teams to design better employee experiences.
- Implement service design best practices and methodologies to foster innovation and improve service delivery across the organization.
- Measure and evaluate the impact of implemented solutions, using insights to drive continuous improvement.
- Advocate for the importance of a seamless and positive employee experience in all service design initiatives.
- Conduct design thinking workshops, and prototype new experiences.
Qualifications:
- Experience level: Experienced
- Minimum 7 years of experience
- Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field, with a focus on service design.
- Proven experience in service design or a related field, with a portfolio that showcases successful design projects.
- Strong understanding of design thinking and user-centered design principles.
- Excellent collaboration and communication skills, with the ability to work effectively across different teams and stakeholders.
- Proficiency in design and prototyping tools (e.g., Figma, InVision, Adobe Creative Suite).
- Ability to conduct workshops and facilitate co-design sessions with employees and stakeholders. Previous experiences in designing employee experiences and developing employee experience strategy.
- Experience working in consumer health or related industry with an eye on improving service design.
JOBID: 1043478
#LI-CELLA
#LI-JB1
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
